FAQ

Anything please feel free to contact with us.

 

 

Can we get samples ?

Yes, most products can be provided free sample for your test. But you need to pay for the shipping cost.


Is there a minimum order amount?

No, we don’t set MOQ for most products. But more big order will have more better price.


What’s your ordinary package?

Inner package : Most kinds of powder, slices and granule form products are packaged with aluminum foil bag(1kg/bag, 5kg/bag, 10kg/bag or 25kg/bag). Liquid form products are packaged with aluminum bottle(1kg) or plastic bottle(1kg/bottle, 5kg/drum, 10kg/drum or 25kg/drum). Outer package: Carton or paper drum.


Can you provide OEM or customize packaging service?

Yes, we can provide. Please contact with us and provide more details.


What payment methods can I use?

 You can use Alibaba trade assurance or PayPal ,which is safe & flexible, allowing you to use your  VISA, MasterCard or or bank account to purchase. You can also make payment directly into our bank account . 


How do I get a copy of my invoice?

Please contact with sales@huiboorganic.com to get invoice.


Shipping and Delivery

You can choose sea shipping or express to ship your order. But most time Sea shipping MOQ is 1 ton, if the total weight of order lower than 1 ton, express or air shipping is best option. We use Fedex or EMS as its standard carrier for all express deliveries. If you have other requirements ,please contact with us. To determine shipping costs, please cotact with us. After providing your address, you can review your order with shipping charges added. You are responsible for all customs duties, tariffs and taxes that apply to your purchase.


When should I expect to receive my order?

Your delivery time will vary depending on the delivery method selected and applies to the amount of time it takes for the product to be delivered once it has shipped. Sea shipping will according processing or manufacturing time, most time won’t more than 2 months(actual time subject to contract). Express will take no more than 15 days after you pay(most time and area).Delivery of orders placed around public holiday times may take longer than the target delivery times set out above.


Export and Legal Restrictions

We guarantee that all products sold are legal in China at time of sale. For international orders it is the customer’s responsibility to ensure legality of specific herbal products in their country.